Frequently Asked Questions

1) What are your Delivery hours?

Delivery hours differ to our outlets’ operating times

Delivery times are as follows:-

Crab Factory SS2:

Tuesday – Thursday

First Delivery slot: 4:00pm-5:00pm

Last Delivery slot: 10:00pm-11:00pm

Friday – Sunday

First Delivery slot: 12:00pm-1:00pm

Last Delivery slot: 10:00pm-11:00pm

Monday

Closed

Crab Hut, Shaftsbury Square, Cyberjaya

First Delivery slot: 12:00pm-1:00pm

Last Delivery slot: 10:00pm-11:00pm

Brolly, Menara Felda, Kuala Lumpur

First Delivery slot: 12:00pm-1:00pm

Last Delivery slot: 10:00pm-11:00pm

2) What are your Pick-up hours?

Pick-up hours differ to our outlets’ operating times

Pick-up hours are as follows:-

Crab Factory SS2:

Tuesday – Thursday

First Pick-up slot: 3:30pm-4:30pm

Last Pick-up slot: 9:30pm-10:30pm

Friday – Sunday

First Pick-up slot: 11:30pm-12:30pm

Last Pick-up slot: 9:30pm-10:30pm

Monday

Closed

Crab Hut, Shaftsbury Square, Cyberjaya

First Pick-up slot: 11:30pm-12:30pm

Last Pick-up slot: 8:30pm-9:30pm

Brolly, Menara Felda, Kuala Lumpur

First Pick-up slot: 11:30pm-12:30pm

Last Pick-up slot: 9:30pm-10:30pm

3) Is there a minimum order?

No.

4) Is there a delivery fee?

Yes. The charges are fixed at RM10. RM15, RM20 and RM25 for the distance radius of 3km, 6km, 9km and 12km respectively.

5) Do I have to tip the driver?

Tips are not included nor expected. All our delivery riders are provided by a third party company. However, any tips given will be appreciated and be kept solely by the delivery rider.

6) How long does it take for Delivery?

All deliveries will be completed within the chosen Delivery Slot. The earliest slot available is at least 2 hours from your order submission.

Example:

If you order at 2:15pm, the earliest Delivery slot will be at 5:00pm-6:00pm.

If you order at 2:45pm, the earliest Delivery slot will be at 5:00pm-6:00pm.

However, large orders above RM800 will require additional 1hour and will be advised if the order can be delivered earlier.

7) How long does it take for Pick-up to be ready?

All deliveries will be completed within the chosen Delivery Slot. The earliest slot available is at least 1 hour from your order submission.

Example:

If you order at 2:15pm, the earliest Delivery slot will be at 3:30pm-4:30pm.

If you order at 2:45pm, the earliest Delivery slot will be at 4:30pm-5:30pm.

However, large orders above RM800 will require additional 1hour and will be advised if the order can be delivered earlier.

8) Are special requests accepted?

We will try to fulfill as many requests as we can. Any requests that can’t be met will be notified.

9) Do you offer catering menus?

Yes. Please call our outlets for more information.

10) How can I check on the status of my order?

An email will be sent to you once the order has been received.

11) What form of payment is accepted?

We accept online credit card payments only. You may checkout with your credit card via our payment gateway; Paypal

12) Why is cash on Delivery or Pick-Up not acceptable?

We only take card payments because it lets us provide you with the best possible experience. It creates a safer working environment for our delivery riders as well.

13) How do I redeem a voucher code?

So, you are the lucky few! 😀 All codes can be keyed in when you are checking out.

14) Are the prices for Delivery and Pick-up the same as in the outlets?

Yes.

15) What if something is wrong with my order?

We are very serious about your entire experience from the moment you place an order on our website through to it arriving at your doorstep. However, we do understand that sometimes things might go wrong. In the rare case that this happens, you can always call us at our outlet for prompt actions.

16) What is my order is late?

We use a third party delivery rider provider. We guarantee their promptness, but sometimes things outside of our control can cause a delay. Where we can, we will always try and proactively call you if we feel that your order might not arrive within the estimated time of delivery, and our team will be working to get your order to you as quickly as possible. The delivery rider will have your contact details as well. He will call you if the order has been picked up by him and is in transit and something comes up which may cause some delay to your delivery.

17) What if I am not around when the delivery arrives?

If you think you won’t be at the delivery address in time to receive your order, please let us know by calling us at our outlet. Alternatively, our delivery rider will always try to call you if there is an issue once they reach your delivery address. If they are unable to get hold of you, our customer service team will try and reach you via phone and email. Please check your emails during the delivery time for any updates.

If we cannot contact you and are unable to deliver the order, our delivery driver will wait for up to 10 minutes before leaving the area to complete the next order. In this event we are afraid that you will still be charged for your order. To prevent this from happening, it’s always a good idea to double-check your contact and address details.

18) What if I am late for my pick up?

We will still have you the order ready. However, if you know you will be late, call the outlet and let us know your new Pick-up time. We will try to accommodate to the new Pick-up time if your orders has not been cooked. If the orders has been completed, then the orders may be slightly colder when you Pick-up late.